Refund & Return Policy
Last Updated: September 16, 2026
At Save Time Order Medsph, we want every order to be processed accurately and delivered safely. This Refund & Return Policy explains when an order may be cancelled, when a refund may be available, and how we handle damaged, incorrect, lost, or undelivered orders.
1. Prescription and Medication Orders
For safety, quality-control, and regulatory reasons, medication that has been dispensed or shipped generally cannot be returned, restocked, exchanged, or refunded.
This applies whether the medication package has been opened or remains unopened.
Please do not mail prescription medication back to us unless we specifically instruct you to do so.
If you no longer need medication, please contact an appropriate pharmacy or medication-disposal service for guidance on safe disposal.
2. Cancellations Before Processing
You may request cancellation of an order as soon as possible after placing it.
If your order has not yet been processed, prepared, dispensed, or shipped, we may be able to cancel the order and issue a refund.
Once an order has entered processing, been prepared, dispensed, or shipped, cancellation may no longer be possible.
Cancellation requests should include your:
- Full name
- Order number
- Email address used for the order
- Reason for cancellation
Submitting a cancellation request does not guarantee that the order can be cancelled.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or contains an incorrect medication, dosage, strength, or quantity, contact us promptly.
Please notify us within 48 hours of delivery and provide:
- Your order number
- A description of the problem
- Photographs of the package and its contents, where applicable
- Any other information reasonably requested to investigate the issue
Do not use medication that appears damaged, tampered with, or inconsistent with your order.
After reviewing the issue, we may, where appropriate, provide a replacement or refund.
4. Lost or Undelivered Orders
If your order does not arrive within the expected delivery period, please contact us as soon as possible.
We may investigate the shipment with the applicable delivery carrier. Depending on the circumstances, we may provide a replacement shipment or refund.
If tracking indicates that an order was delivered but you did not receive it, please contact us promptly so that we can investigate.
5. Refund Eligibility
Refunds may be considered in circumstances including:
- An order was successfully cancelled before processing or shipment.
- We charged you for an order that we were unable to fulfill.
- You were charged incorrectly due to a billing or processing error.
- An order was materially incorrect or damaged and a refund is determined to be the appropriate resolution.
- A refund is otherwise required by applicable law.
A refund will generally be issued to the original payment method used for the transaction.
6. Non-Refundable Orders
Unless required by applicable law, refunds are generally not available for:
- Medication that has already been dispensed or shipped.
- Medication that has been opened or used.
- Medication that is no longer wanted or needed after shipment.
- Orders that were delivered to the address provided by the customer.
- Delays caused by incorrect or incomplete customer-provided information.
- Orders that cannot be returned or restocked because of applicable pharmacy or medication-safety requirements.
7. Shipping Delays
Delivery dates are estimates and may be affected by carriers, weather, holidays, customs, address problems, or other circumstances outside our control.
A shipping delay does not automatically qualify an order for a refund. If your order is substantially delayed or appears to be lost, contact us so we can investigate.
8. Refund Processing
Once a refund has been approved, we will generally submit it to the original payment method within 5–10 business days.
Your bank, credit-card company, or payment provider may require additional time to post the refund to your account.
9. Duplicate or Unauthorized Charges
If you believe you were charged more than once for the same order or that a charge was made in error, contact us immediately with the transaction information.
We will investigate the charge and, when appropriate, issue a correction or refund.
If you believe a payment was unauthorized, please contact your payment provider and notify us so that we can investigate the transaction.
10. Changes to an Order
If you need to change your shipping address, product selection, quantity, or other order information, contact us as soon as possible.
We cannot guarantee that changes can be made after an order has entered processing, been prepared, dispensed, or shipped.
11. How to Request a Refund
To request a refund or report a problem with an order, contact our customer service team using the contact information provided on our website.
Please include your order number and a clear description of the issue. We may request photographs, shipping information, payment information, or other documentation necessary to review your request.
12. Compliance With Applicable Law
Nothing in this Refund & Return Policy is intended to limit or waive any consumer right, pharmacy requirement, or other right or remedy that cannot legally be excluded or limited.
Where applicable law provides a greater right to a refund, cancellation, replacement, or other remedy, that law will control.
13. Policy Updates
We may update this Refund & Return Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.
Contact Us
For questions about cancellations, refunds, damaged orders, or delivery issues, please contact Save Time Order Medsph through the contact information provided on our website.